How to file a claim against a moving company

Reading these types of articles can only mean one thing. You had trouble with your moving company and now you are looking for a solution. For your information, you are not the only one. It is not uncommon for relocation to end up in dispute. Because moving is a very complicated process, and there are a lot of things going on at the same time. Hiring reputable and professional movers could be a good solution for avoiding situations like this. However, even hiring the best moving companies in PA will not guarantee you that your relocation will be successful. If you are that lucky, read the following lines and learn how to file a claim against a moving company.

Nothing can guarantee a successful move

Moving is a very complicated process. Planning and organizing while swimming in packing supplies, packing, loading, unloading, unpacking, are the basics of every move. So, you really have to be lucky to move without any trouble. That means that hiring the most expensive movers doesn’t guarantee you will move successfully. And that you don’t have to waste money on costly moving services when affordable movers Pittsburgh could be equally successful. Essentially, it all comes to your moving crew’s devotion and professionalism.

Most common reasons why people will file a claim against a moving company

During a move, many things could go wrong. And not just from your movers’ side. There are things that you could do that could cause problems, too. That is why it is important to know your responsibilities. Not only to be a good customer but also to have a better negotiating position when you file a claim. Moving companies, on the other hand, also have a long list of crimes. But, generally speaking, there are three most common reasons why customers decide to file a claim against a moving company.

  • Movers are late – One of the most common reasons why people decide to file a claim against a moving company. They could be late for pick-up. Or they could be late on the delivery. Either way, that is a good reason to file a claim.
  • Damaged or lost belongings – This is definitely the worst scenario.  Sometimes, the money is not enough to compensate for your damaged or lost belongings. However, filing a claim is your only solution in this case.
Broken vintage mirror
Broken belongings are the usual reason for filing a claim.
  • Movers overcharged you – This usually happens when people decide to accept the lowest moving estimate they could find online. Fraudulent movers will initially offer you a very low estimate, usually non-written, but after weighing, they could ask for two or three times more than in the estimate. Learn about different moving quotes Pittsburgh before you accept the lowest one.

You need to stay calm and polite at all times

If you are that lucky to end up in a dispute with your movers, the first thing you should do is to read your moving insurance. But before filing an official claim, it is always good to talk to your movers.

Man calling customer service
Some disputes can be resolved without having to file a claim against a moving company

Moving companies are regularly dealing with claims and disputes, and if they are professionals, this process should end in an agreeable manner. Of course, you have to remember to stay calm and polite at all times. This could be crucial if you want to find a quick and peaceful solution. Remember that the fast settlement is in your movers’ favor as much as yours is. So, try to stay polite and cooperative.

File an official claim against a moving company

Maybe your movers will ignore your first attempts to resolve the dispute. Or they could instruct you to file an official, written claim. The crucial part here is to provide as much proof as possible. If you are filing a claim because of the damaged belongings than photos and receipts could be good evidence. If your movers were late then it would be harder to provide physical evidence. And your written claim should be enough.

How to file a claim against a fraudulent moving company

If you are that lucky and you are planning to file a claim against a moving company for overcharging you, you should expect some other problems as well. If the moving company that you hired ripped you off, the chances are that you are dealing with frauds. And that your written claim will be ignored. If that is the case, your first step is to write an extensive review and publish it on moving-related websites. Of course, inform your movers about the review and see how they will react. Negative online reviews are something that all movers are trying to evade. And maybe this will inspire your movers to start dealing with your case.

File a claim against a moving company with the help of FMCSA and AMSA

If nothing of the above helped, don’t worry. There are many more things that you can do. Your next step is to notify moving associations about your case. Your first stop should be the Federal Motor Carrier Safety Administration (FMCSA). You can file an official complaint by filling out the form at their website or you can contact them directly over their hotline at (888) 368-7238 (Monday through Friday, between 9 a.m. and 7 p.m. EST).

Another of the associations that are responsible for the moving sector is the American Moving and Storage Association (AMSA). Use their website to file a complaint. AMSA has a good dispute settlement program and it proved to be successful in many different cases.

File a claim against a moving company in court

Of course, if nothing of the above was successful, you always have the option of going to court.

Gavel signifying court as last resource - there, you can file a claim against a moving company
The court should be your last source.

However, before you file a claim against a moving company in court, make sure that it is worth the time, effort, and money. Inform yourself about all consequences of going to court, consult with your lawyer and only then you can properly decide.

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